Support
We are always available to answer questions regarding your application, our products or complete testing and measuring setups.
You have chosen products and solutions from our company. It is therefore only a matter of course for us to provide you with our personal support without barriers. The experienced engineers at our company are always available for you whenever and wherever you need them.
Location in Darmstadt, Germany:
Tobias Wunderle+49 6151 95136-12
Location in Schruns, Austria:
Stefan Siller+43 5556 77463-404
Joachim Werner
+43 5556 77463-301
It is not simply a matter of chance that Gantner Instruments is way ahead in terms of customer focus. Try us and see.
Support methods
We use various support methods depending on the specific requirements.
You speak with a Support Engineer and discuss your measuring/testing requirements. You obtain the desired help or are called back for further clarification.
You send us your configuration files and we simulate your application. Our Support Engineer will be pleased to help you find the right files.
Particularly with high data rates and numerous measuring channels it may be practical to review and analyze the data together with our expert measuring technicians. Use our test.viewer to record and send in your measured data.
Are you online with your measuring system? Then use our TeamViewer tool to allow our Support Engineer to log onto your PC directly. This allows him to very quickly check your configuration, view the measured data and make immediate suggestions for solving the problems.
You can download the TeamViewer here: Download